Do I need a subscription to use the Freedom Collar? How much is the subscription?
Yes, you need a subscription to use the Freedom Collar as it uses cellular data to update the Wagz App. You can choose between a monthly subscription for $9.99 and an annual subscription for $99.99.
Can I change or cancel my Wagz subscription at any time?
If your product is returned within 30 days from the date of purchase, your subscription will automatically be cancelled by Wagz.
You may change or cancel your Wagz subscription plan at any time by contacting Wagz via email at firstname.lastname@example.org. Used subscription plan time is nonrefundable. If you purchased your Wagz product from an authorized retailer and returned your product to them, you will still need to notify Wagz at email@example.com to cancel your subscription plan.
Monthly Subscription Plan
For the monthly Wagz subscription plan, if you choose to cancel, your cancellation will take effect at the end of the billing term in which you cancelled, and there is no refund.
Annual Subscription Plan
If you prepaid for an annual plan, your refund will be the difference between what you prepaid (taxes excluded) and the used months (used months are billed at the pro-rated monthly rate of $9.95). After ten months, there is no refund.
All refunds will be credited back to the credit card used to pay for the Wagz subscription plan. All cellular functionality for the Wagz products will end upon cancellation of the Wagz subscription plan.
Is there a cancellation fee for the subscription?
There is no cancellation fee.