Where can I order my Wagz Freedom Smart Dog Collar?
The Wagz Freedom is currently available at wagz.com as well as select online retailers.
What is included in the box with my new Freedom Collar?
The box comes complete with one Wagz Freedom Smart Dog Collar, two removable, rechargeable batteries, one micro USB cable for charging the batteries, one battery charger, a convenient Quick Start Guide and support card insert. Please note: the Freedom Collar attaches to your dog’s collar. A collar/strap is not included with the Freedom Collar.
Am I able to purchase additional batteries and other accessories?
Yes, you can purchase additional batteries, chargers, and charging cables by emailing Customer Care at support@wagz.com.
Can I use my Freedom Collar outside the US?
Right now, the Freedom Collar is best used within the 48 contiguous United States. Please be sure to check cellular coverage in your area here. We plan to expand to other countries in the future.
Where is the Wagz Freedom Smart Dog Collar made?
The Freedom Collar is designed and engineered in Portsmouth, NH (USA) and manufactured in Mexico.
Where can I find information on how to use my Freedom Collar?
A Quick Start Guide and support insert card are included with your Freedom Collar. If you have additional questions, please contact the Dog Nerdz at Wagz Customer Care by emailing support@wagz.com or calling 1.844.252.3140. Our Customer Care agents are available to help Monday - Friday from 9:00am - 5:00pm EST/EDT.
I purchased a Petzi product and understand that Petzi is now owned by Wagz. Can someone at Wagz help me with questions about my Petzi product?
Absolutely! There is a separate list of Petzi FAQs on our website that you may find helpful. If you need further assistance, please contact the Dog Nerdz at Wagz Customer Care by emailing support@wagz.com or by calling 1.844.252.3140; Monday – Friday from 9:00am – 5:00pm EST/EDT.
Do you offer a military discount on the Freedom Collar?
Yes, Wagz offers a 10% military discount on the Freedom Collar; subscriptions not included. For details, please contact the Dog Nerdz at Wagz Customer Support by emailing support@wagz.com or by calling 1.844.252.3140 – Monday – Friday from 9:00am – 5:00pm EST/EDT