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General Questions

  • Updated

  • Where can I order my Wagz Freedom Smart Dog Collar?

    • The Wagz Freedom is currently available at wagz.com as well as select online retailers.

  • What is included in the box with my new Freedom Collar?

    • The box comes complete with one Wagz Freedom Smart Dog Collar, two removable, rechargeable batteries, one micro-USB cable for charging the batteries, one battery charger, a convenient Quick Start Guide. Please note: the Freedom Collar attaches to your dog’s collar. A collar/strap is not included with the Freedom Collar.

  • Am I able to purchase additional batteries and other accessories?

    • Yes, all accessories including additional batteries are available on wagz.com.

  • Will the Freedom Collar work in my area? I’m not sure if cell coverage near me is good enough?

    • The Freedom Smart Dog Collar uses cellular connectivity to keep you connected to your pet when your dog is not in range of a Wi-Fi network. If you do not have good cell reception in your area, your collar may go offline and not be able to communicate with you. If this happens, your dog will still receive geofence corrections, but you will not be notified on your phone when it happens. You will also not be able to track your dog’s location. The Freedom Smart Dog Collar may use a different cell network than your phone does, so coverage may vary from what you experience with your phone. We recommend that you check cell coverage in your area to see whether the Freedom Collar will work well for you. To check coverage: 
        • Go to this link, type in your address, and then adjust the filter to Show: LTE Cat M Only.
        • Bright Pink means that your area has sufficient cellular coverage for the collar to work reliably.
        • Light Pink indicates that the collar may only be able to make a Roaming connection. In these scenarios, the collar should still work, but there will likely be some delays in location and status updates.
        • If you see White, that means there is no coverage in your area; the collar can still be used for geofence containment but will be unable to communicate status or locations with you when your dog is outside of Wi-Fi or Bluetooth range.

If you have any questions about this, please don’t hesitate to contact our Wagz Dog Nerdz and they will happily assist you in determining if the Freedom Collar will work for your area.

 

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  • Can I use my Freedom Collar outside the US?

    • Right now, the Freedom Collar works in the United States. We plan to expand to other countries in the future. To check cell reception in your area in one of the 50 States, see the Cell Coverage Map HEREand follow the instructions provided in the question above.

  • Where is the Wagz Freedom Smart Dog Collar made?

    • The Freedom Collar is designed and engineered in Portsmouth, NH (USA) and manufactured in Mexico.

  • Where can I find information on how to use my Freedom Collar?

    • A convenient Quick Start Guide is included with your Freedom Collar. If you have additional questions, please contact the Dog Nerdz at Wagz Customer Care by emailing support@wagz.comor calling 1.844.252.3140.
    • Our Customer Care agents are available to help:
    • Monday - Friday 9:00am - 8:00pm EST
    • Saturday/Sunday 9:00am – 3:00pm EST

  • I purchased a Petzi product and understand that Petzi is now owned by Wagz. Can someone at Wagz help me with questions about my Petzi product?

    • Absolutely! There is a separate list of Petzi FAQs on our website that you may find helpful. If you need further assistance, please contact the Dog Nerdz at Wagz Customer Care by emailing support@wagz.com or by calling 1.844.252.3140; Monday - Friday 9:00am - 8:00pm EST and Saturday/Sunday 9:00am – 3:00pm EST.

  • Do you offer a military discount on the Freedom Collar?

    • Yes, Wagz offers a 10% military discount on the Freedom Collar; subscriptions not included. For details, please contact the Dog Nerdz at Wagz Customer Support by emailing support@wagz.com or by calling 1.844.252.3140 – Monday - Friday 9:00am - 8:00pm EST and Saturday/Sunday 9:00am – 3:00pm EST.

 

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