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Where can I order my Wagz Freedom Smart Dog Collar?
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The Wagz Freedom is currently available at wagz.com as well as select online retailers.
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What is included in the box with my new Freedom Collar?
- The box comes complete with one Wagz Freedom Smart Dog Collar, two removable, rechargeable batteries, one micro-USB cable for charging the batteries, one battery charger, and a convenient Quick Start Guide. Please note: the Freedom Collar attaches to your dog’s collar. A collar/strap is not included with the Freedom Collar.
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Am I able to purchase additional batteries and other accessories?
- Yes, all accessories including additional batteries are available on wagz.com.
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Will the Freedom Collar work in my area? I’m not sure if cell coverage near me is good enough?
- The Freedom Smart Dog Collar uses cellular connectivity to keep you connected to your pet when your dog is not in range of a Wi-Fi network. If you do not have good cell reception in your area, your collar may go offline and not be able to communicate with you. If this happens, the collar will continue to monitor GPS locations, as GPS works independently from cellular connectivity, and your dog will still receive geofence corrections. When the collar is out of cellular, Bluetooth, and WI-FI range, you will not be notified on your phone when geofence violations and subsequent corrections happen. You will also not be able to track your dog’s location. Without cellular connectivity, your collar should still be able to issue geofence corrections if your dog leaves the boundary, but there may be a delay in the correction responsiveness. The Freedom Smart Dog Collar may use a different cell network than your phone does, so coverage may vary from what you experience with your phone. We recommend that you check cell coverage in your area to see whether the Freedom Collar will work well for you. To check coverage:
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- Go to this link and type in your address.
- Green means that your area has sufficient cellular coverage for the collar to work reliably.
- If you see White, that means there is no coverage in your area; the collar can still be used for geofence containment but will be unable to communicate status or locations with you when your dog is outside of Wi-Fi or Bluetooth range.
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- If you have any questions about this, please don’t hesitate to contact our Wagz Dog Nerdz and they will happily assist you in determining if the Freedom Collar will work for your area.
- The Freedom Smart Dog Collar uses cellular connectivity to keep you connected to your pet when your dog is not in range of a Wi-Fi network. If you do not have good cell reception in your area, your collar may go offline and not be able to communicate with you. If this happens, the collar will continue to monitor GPS locations, as GPS works independently from cellular connectivity, and your dog will still receive geofence corrections. When the collar is out of cellular, Bluetooth, and WI-FI range, you will not be notified on your phone when geofence violations and subsequent corrections happen. You will also not be able to track your dog’s location. Without cellular connectivity, your collar should still be able to issue geofence corrections if your dog leaves the boundary, but there may be a delay in the correction responsiveness. The Freedom Smart Dog Collar may use a different cell network than your phone does, so coverage may vary from what you experience with your phone. We recommend that you check cell coverage in your area to see whether the Freedom Collar will work well for you. To check coverage:
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Can I use my Freedom Collar outside the US?
- Right now, the Freedom Collar works in the United States. We plan to expand to other countries in the future. To check cell reception in your area in one of the 50 States, see the Cell Coverage Map HERE and follow the instructions provided in the question above.
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Where is the Wagz Freedom Smart Dog Collar made?
- The Freedom Collar is designed and engineered in Portsmouth, NH (USA) and manufactured in Mexico.
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Where can I find information on how to use my Freedom Collar?
- A convenient Quick Start Guide is included with your Freedom Collar. If you have additional questions, please contact the Customer Experience team by emailing support@wagz.com or calling 1.844.252.3140.
- Our Customer Experience team is available to help:
- Monday - Friday 9:00am - 8:00pm ET
- Saturday/Sunday 9:00am – 3:00pm ET
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I purchased a Petzi product and understand that Petzi is now owned by Wagz. Can someone at Wagz help me with questions about my Petzi product?
- Absolutely! There is a separate list of Petzi FAQs on our website that you may find helpful. If you need further assistance, please contact the Customer Experience team by emailing support@wagz.com or by calling 1.844.252.3140; Monday - Friday 9:00am - 8:00pm ET and Saturday/Sunday 9:00am – 3:00pm ET.
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Do you offer a military discount on the Freedom Collar?
- Yes, Wagz offers a 10% military discount on the Freedom Collar; subscriptions not included. For details, please contact the Customer Experience team by emailing support@wagz.com or by calling 1.844.252.3140 – Monday - Friday 9:00am - 8:00pm ET and Saturday/Sunday 9:00am – 3:00pm ET.