I got a new WiFi router, how do I onboard my Petzi to the new router?
If you get a new router, you will have to reset your WiFi settings on the Petzi App. Your Petzi is associated with your email address, and stores your WiFi information, so to onboard new WiFi information, you will have to go through the setup process on the App.
Note: When you are setting up your Petzi with a dual-band router (has a 5G and 2.4G network), please make sure you are connected to a 2.4G network! Petzi is not compatible with 5G networks at this time.
I have been trying to connect my Petzi to my WiFi network and each time I enter the password, it says it is incorrect. I know this is not an issue with my password because I have re-entered it on my phone and computer and it works. Why is my Petzi not accepting the password?
Make sure you have entered your password correctly in the Petzi App. The Petzi firmware currently does not accept any “uncommon” special characters, such as “/” in the WiFi password.
I am trying to connect the Petzi with an iPhone, but after connecting to the Petzi network it will not move to the next screen. How can I fix this?
With the release of iOS 13, Apple put in more security features. To fix the issue you will need to make sure that your location permission is turned on for the Petzi app. To turn on the location permission go to “Settings” on your iPhone. Once in “Settings” scroll down to the Petzi app icon. Select the icon. You should see a permissions page pop up. Make sure that “Location” is toggled to “while using app”.