I’m setting up my account, why haven’t I received an activation email yet?
Sometimes users with Verizon, Yahoo or AOL emails may be delayed or go into your Spam/Junk folder. Please make sure to check there first! If you still cannot find the activation email, please contact our Team of Dog Nerdz and we will activate your account for you!
How do I add multiple users to my Petzi account?
At this time, Petzi accounts can only have one user associated with the Treat Cam - however, you are able to have your Petzi account on multiple devices! You can share your account credentials with the people you want to have access to your Treat Cam! Please be aware that only one user can access the Treat Cam/be in a video session at a time. So, if you are sharing your account and unable to access your Treat Cam, it is most likely because another user has started a session!
How do I change my Petzi account username?
When you are in the Petzi App, you can change your username by selecting “My Profiles” and then “Edit”. Select your current username and you will be able to edit it! Make sure to select “Save” once you have changed your username.
How do I change the email address associated with my Petzi account?
At this time, users are not able to change the email address associated with their Petzi Account. Contact the Dog Nerdz at firstname.lastname@example.org for assistance.
How do I delete my Petzi account?
To delete your Petzi account, you will have to contact our Team of Dog Nerdz at email@example.com.
What kind of treats should I use with my Petzi?
Your Petzi is designed to dispense treats that are less than 1” in diameter. Make sure to avoid soft or semi-soft treats, these will get stuck and make it difficult to keep your Petzi clean! Your Petzi is not airtight, thus making it easier for these softer treats to go stale and unappetizing for your pet!
Can multiple people access the Petzi Treat Cam?
Yes! You and anyone you share your credentials with can log into the Petzi App to access a video session. Only one email account can be associated with a Petzi, so you will need to log in using the same account that you used to set up your Petzi initially. If you ever elect to change the email account associated with your Petzi, all you need to do is reset your Petzi.
NOTE: Only one device can access a video session at a time. i.e., you and whomever you share your credentials with cannot be in a video session on two different phones at the same time, one of you will receive a "Whoopzi!" notification if the other is in the video session.
How do I reset my Petzi Treat Cam?
Before resetting your Petzi Treat Cam, make sure it is plugged in!
Step 1: Remove the cover of the Treat Cam
Step 2: Using an unbent paperclip or similar long, thin object, press the reset switch (located on the lower right side of the speaker) for 2-3 seconds or until you see the light on the unit.
Step 2a: If you have a newer Petzi Cam (Serial Number PET-18XX and higher) the light will simply stop blinking. You will need to unplug and re-plug your Petzi into your outlet. You should see your camera light begin to blink once per second after doing so.
Step 3: Open the Petzi App and delete your "old" Petzi Camera by selecting "Menu"→ "Petzi Treat Cam" → Select the Pencil Icon next to your camera → "Delete" (iOS" or "trashcan icon" (Android)
Step 4: You will now be able to "Add a new Camera"
Your Petzi Treat Cam has now been reset and setup once again!