Smart Device Set-up

Yes! The Petzi App is available for download in the App Store (Apple) and Google Play (Android). The Petzi App is compatible with iPhones or iPads with iOS 8.0 or above. The Petzi App is compatible with Android phones, tablets, and phablets.

Before starting, please make sure to have the following:

● Petzi App downloaded and signed in with your new or existing Petzi Account
● Petzi Treat Cam plugged in
● Petzi Treat Cam light blinking once per second

1. Ensure that Wi-Fi is enabled and you are connected to a 2.4G network in your WiFi Setting
● If your phone automatically connects to a 5G network, select the blue info icon, and select “Forget this Network” and then join your 2.4G network
2. Make sure your "Location" Permission is toggled to 'While Using App.' This can be done by going to your phone settings and then to the Petzi App.
3. Open your Petzi App and select the side bar menu. You will see several options listed, select “Petzi Treat Cam”
4. Select “Add New Treat Cam” or “Add Another Treat Cam”
5. You will then be prompted to fill your Petzi with treats, plug it into an outlet, and wait for the red light. Select “NEXT”. Your screen will then say “Connecting”
6. You will then be prompted to go to your Wi-Fi Settings, select Petzi and come back to the Petzi App
7. You will then go to your WiFi Settings and see Petzi_XXXX as an option under “Choose a Network”
8. You will then select the Petzi_XXXX Network and go back to the Petzi App where your screen will then say “Connecting” and bring you to a page that says “Connect to WiFi”

● Here you will select the same 2.4G network your phone was connected to prior to the set-up process and enter your WiFi password and select “Next”
9. The Petzi App will then say “Configuring” and “Finalizing” and will bring you to your first video session!

Before starting, please make sure to have the following:

● Petzi App downloaded and signed in with your new or existing Petzi Account
● Petzi Treat Cam plugged in
● Petzi Treat Cam Light blinking once per second

1. Ensure that Wi-Fi is enabled on your phone. If it is not you will receive a "Wi-Fi not enabled! Please enable the Wi-Fi on your phone to proceed" notification. To enable your Wi-Fi, exit the app and find Settings. The Settings App will have a Gear Icon.
2. Once you are in your Settings, you will need to find and select Connections or Network & Internet.
● On this page you will see Wi-Fi as one of the options. You will notice that the toggle switch is flipped to the left. This indicates that your Wi Fi is off. Simply press the button and it will toggle to the right and the color will change from gray to blue. If your phone recognizes your Wi-Fi network and automatically connects, you will not need to do anything more. If it does not, you should see the name of your network under the word "Wi Fi". If you do not see a network name, you are most likely still not connected.
● Select the word ‘Wi Fi’ and you will be redirected to a list of current and available Networks. Scroll down the available Networks until you see your network. Select it and you will then be prompted to put in the password. Once you have successfully been connected to your network, return to the Petzi app. When connecting to your WiFi network during the Set Up process of your Petzi, please make sure your phone is connected to your 2.4G network, not your 5G network.
3. Once you are back in the Petzi App, select the Menu button located on the upper left side. Select the Petzi Treat Cam option and you will receive a notification that says "Plug in your Petzi Treat cam to an AC outlet, wait for the camera LED to flash, then hit CONTINUE"
● Select the outlined "CONTINUE" button at the bottom of the screen
4. Your phone will then scan for your Petzi Treat Cam If your Petzi Treat Cam has been found:
5. You will receive a notification that says "Please turn off Cellular Data. Click Go to Settings and turn off the Cellular data during the setup. Use the back button to get back to the App. Select ‘Go to Settings’. The app should redirect you to your Settings so that you can disable your data.
● Just like with the Wi-Fi toggle button, if it is switched to the right with the blue coloring, that means your data is enabled. To turn your data off, simply press the toggle button. A message will pop up, prompting you to confirm that you want to turn your data off. Select ‘TURN OFF’ or ‘OK’ Once you have selected ‘TURN OFF’ or ‘OK’, return to the Petzi app and you see a screen that says "We've found a Petzi Treat Cam and it's ready to set up!"
6. Select "LET'S START" located at the bottom of the screen. If your Petzi Treat Cam has not been found: Check to see that your Petzi is connected on your Wi-Fi settings. To do this, you will go back to your Setting page and into your Wi-Fi setup. Your Petzi should appear in the Available Networks. If you do not see it immediately, re-scan until you see it appear, once you do, select it to connect to it. Once it is successfully connected, return to the App, and follow the same exact steps provided above under “If your Petzi Treat Cam has been found”
7. You will now be prompted to name your Petzi Treat Cam
8. After naming your Petzi, select "CONTINUE", this will bring you to the "Connect your Petzi Treat Cam to a Wi-Fi network" page. Select the 2.4G network that your phone is connected to and enter your WiFi password. After you have filled in this information select ‘CONTINUE’ and you will see your Petzi Treat Cam being connected to your Wi-Fi network
9. After it has connected, your Petzi Treat Cam will look for any firmware updates.
● Between connecting your Petzi Treat Cam and checking for updates, the entire process can up to a minute.
10. When updates have been completed you may be prompted to turn your data back on. Just like before, select ‘Go to Settings’ and switch the toggle to the right to turn it back on and then return to your app. You should now be all set to use your Petzi Treat Cam!