Q: I started a video session, but I don’t think my pet can hear me. How do I make sure the microphone is working?
A: Make sure that when you are speaking to your pet, you are holding down on the “Speak” button the whole time! The “Speak” button will get larger when pressed to indicate that it is activated.
If your pet still cannot hear you, make sure your volume setting is correct! You can adjust your volume settings by selecting the gear icon in the upper right corner during your video session.