Q: I'm in a video session but the camera is distorted/green, what's going on?
A: There are a few reasons why your Petzi video may become distorted and/or green:
- Quality of Petzi connection to router
- Internal home bandwidth
- Be aware that the more devices you have on your network, the more reduced the home’s bandwidth becomes.
- Upload speed
- Some Cable providers that use WiFi to stream, media servers, or home IP cameras that are constantly streaming will interfere.
These issues are typically due to packet loss. If you are having any of these issues, you will want to contact your WiFi Network provider so they can run a diagnostic to help determine where this packet loss is taking place.
Quality of phone connection (ie cellular data or WiFi connection) may also cause this - in which case it is dependent on your phones connection mode or location while using the app to connect to your Petzi.