Q: I’m setting up my account, why haven’t I received an activation email yet?
A: Sometimes users with Verizon, Yahoo or AOL emails may be delayed or go into the Spam/Junk Folder. Make sure to check there first! If you still cannot find the activation email, please contact our Team of Dog Nerds and we will activate your account for you!
Q: I have been trying to connect my Petzi to my wifi network and each time I enter the password, it says it is incorrect. I know this is not an issue with my password because I have re entered it on my phone and computer and it works. Why is my Petzi not accepting the password?
A: Make sure you have entered your password correctly in the Petzi App. The Petzi firmware currently does not accept any “uncommon” special characters, such as “/” in the WiFi password. We are working on fixing this.
Q: How do I add multiple users to my Petzi Account?
A: At this time, Petzi Accounts can only have one user associated with the Treat Cam - however, you are able to have your Petzi Account on multiple devices! You can share your account credentials with the people you want to have access to your Treat Cam!
Please be aware that only one user can access the Treat Cam/be in a video session at a time. So if you are sharing your account and unable to access your Treat Cam, it is most likely because another user has started a session!
Q: How do I change my Petzi account username?
A: When you are in the Petzi App, you can change your username by selecting “My Profiles” and then “Edit”. Select your current username and you will be able to edit it! Make sure to select “Save” once you have changed your username.
Q: How do I delete my Petzi Account?
A: In order to delete your Petzi Account, you will have to contact our Team of Dog Nerds at 1(833)-GET-WAGZ or firstname.lastname@example.org
Q: How do I change the email address associated with my Petzi account?
A: At this time, users are not able to change the email address associated with their Petzi Account. Our team is working on adding this feature to the Petzi App, so stay tuned!